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Council Business

Compensation for energy supply issues

Network companies are responsible for maintaining supply on the grid and fixing power cuts.

Published: 22 November 2025

man holding incandescent bulb

Network companies are responsible for maintaining supply on the grid and fixing power cuts.

You may be entitled to compensation if your electricity or gas supply goes off. The amount you can claim depends on whether the cut was planned, how long it lasted, or if it was the network company’s fault.

For more details click here: compensation

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